Contact Us

Contact Us

We're here to help, seven days a week

If you have any questions, please don't hesitate to contact our friendly pharmacy team. You can reach us by phone, email, text or Pharmica live chat.

Customer Service Opening Hours

In our commitment to providing the very best customer support possible, our customer service team is available seven days a week.

You can call or ‘live chat’ with a member of our friendly team between the hours outlined below.

Monday - Friday: 8am - 6pm
Saturday: 8am - 1pm
Sunday: 8am - 6pm

For help and support outside of these hours, please email us or request a callback.

Privacy Assurance

Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff. We will never disclose this data unless legally obliged to by law. Pharmica complies with UK Data Protection legislation. The Pharmica Terms and Conditions and Privacy Policy specify how we use confidential patient data.

Return Policy

For safety reasons, we cannot allow medicines to be returned once they have left the pharmacy. As we have to dispose of returned medication, we are not able to process refunds on medication. If you have unwanted medicine, please contact our pharmacy team and we can arrange for you to safely send the medication back to us for disposal.

For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by sending an email to


Pharmica has a policy and procedure for written complaints.

If you wish to raise a formal written complaint, please send us an email. We aim to acknowledge all formal written complaints within two working days and respond to all formal written complaints within five working days.

If you are dissatisfied with the resolution to a formal written complaint, please contact the General Pharmaceutical Council.