Terms and Conditions
This page (together with the documents referred to on it) tells
www.pharmica.co.uk (our website), whether as a guest or a
start to use the site. By using our site, you indicate that you accept
consultation and treatment are subject to these website Terms and
You should print a copy of these terms and conditions for future
1. Information about us
1.1Pharmica is the trading name of Pharmica Ltd, a company incorporated in England and Wales
under company number 9668055.
1.2 The medicine is dispensed and posted from Pharmica Ltd
delivery. Pharmica Ltd is registered with the General
Pharmaceutical Council (GPhC) with number 9010144. You can contact us
using the following email address firstname.lastname@example.org
or by telephone using the following number 0207 112 9014.
2. Our Services and how you should use our Services
2.1 Pharmica - What we do
- We provide medical consultations based on online
questionnaires you complete, telephone conversations, secure
messaging and photo assessments.
- If we determine based on our medical assessment
that you are suitable for treatment we will issue a private prescription,
which will be dispensed and posted by our registered pharmacy.
- We provide follow-up medical advice to address
any side effects and other issues arising from treatment. Where you
agree, we keep your GP informed.
2.2 Our website is only intended for use by people resident in
the European Union. We do not accept orders from individuals outside
the European Union.
2.3 By placing an order through our website, you confirm that:
- you are legally capable of entering into binding
- you are at least 18 years old;
- you are resident in the European Union;
- you are accessing our website from the European Union.
2.4 You must use our website and Services with care and in
compliance with the below:
- The provision of Services to you is conditional
on you completing all consultation questionnaires contained on our
website truthfully and honestly. You must reveal and disclose all
relevant information truthfully to the best of your knowledge.
- We cannot and are not liable for any damages
which results from a failure of you to follow advice given on the
website or from your failure to pass on information given on the
website to your regular healthcare provider. You accept that the
advice given on the website does not replace your regular healthcare
provider. You must tell your regular healthcare provider about
treatment and medication we supply.
- All the information contained on our website is
in English. You are solely responsible for ensuring that you
understand the questions in the questionnaires you complete on our
website. You must speak to Pharmica and/or your regular health care provider if you
do not understand a question or are unsure how you should answer
certain questions or you do not fully understand the advice or
information given to you on our website.
- If medicine is prescribed and dispensed to you,
you are responsible for checking that the medicine is the correct
medicine prescribed by Pharmica on our site and that such
medicine is not damaged in any way. If in doubt, you must contact
the Pharmica to seek advice and/or replacement as
- You must carefully read all product packaging
and labels prior to use.
3. Pricing and payment
3.1 We are required by law to inform patients of the costs of
treatments before consultations. We will ensure that our prices for
consultations, diagnosis and medical prescriptions are clearly set out
on our website. Postage charges are shown before ordering. There are
no hidden charges.
3.2 It is possible that, despite our best efforts, some of the
Services listed on our website may be incorrectly priced. We are under
no obligation to provide the Services to you at the incorrect (lower)
price if the pricing error is obvious and unmistakeable and could have
reasonably been recognised by you as an error.
3.3 You are responsible for providing valid credit or debit
card details which may be charged if you are not exempt from payment.
We reserve the right not to deliver medicines to you if your payment
details have expired or are invalid in any way. If this happens we
will attempt to contact you to enable you to provide updated
4. Accessing our website
4.1 Access to our website is permitted on a temporary basis,
and we reserve the right to withdraw or amend the service we provide
on our site without notice (see below). We will not be liable if for
any reason our website is unavailable at any time or for any period.
4.2 From time to time, we may restrict access to some parts of
our website, or our entire website, to users who have registered with
4.3 If you choose, or you are provided with, a user
identification code, password or any other piece of information as
part of our security procedures, you must treat such information as
confidential, and you must not disclose it to any third party. We have
the right to disable any user identification code or password, whether
chosen by you or allocated by us, at any time, if in our opinion you
have failed to comply with any of the provisions of these terms of
4.4 You are also responsible for ensuring that all persons who
access our website through your internet connection are aware of these
terms, and that they comply with them.
5. Our website changes regularly
5.1 We aim to update our website regularly, and may change the
content at any time. If the need arises, we may suspend access to our
site, or close it indefinitely.
5.2 Any of the material on our website may be out of date at
any given time, and we are under no obligation to update such material
although we endeavour to update materials regularly.
6. Intellectual property rights
6.1 We are the owner or the licensee of all intellectual
property rights in our website, and in the material published on it.
Those works are protected by copyright laws and treaties around the
world. All such rights are reserved.
6.2 You may print off one copy, and may download extracts, of
any page(s) from our website for your personal reference and you may
draw the attention of others within your organisation to material
posted on our site.
6.3 You must not modify the paper or digital copies of any
materials you have printed off or downloaded in any way, and you must
not use any illustrations, photographs, video or audio sequences or
any graphics separately from any accompanying text.
6.4 Our status (and that of any identified contributors) as the
authors of material on our site must always be acknowledged.
6.5 You must not use any part of the materials on our website
for commercial purposes without obtaining a licence to do so from us
or our licensors.
6.6 If you print off, copy or download any part of our website
cease immediately and you must, at our option, return or destroy any
copies of the materials you have made.
7. Our liability
7.1 The material displayed on our website is provided without
any guarantees, conditions or warranties as to its accuracy.
7.2 Subject to clause 7.4, if in delivering our Services to you
you for the purchase price of the Services.
7.3 Subject to clause 7.4 below, to the extent permitted by
law, we, other members of our group of companies and third parties
connected to us hereby expressly exclude:
- All conditions, warranties and other terms which
might otherwise be implied by statute, common law or the law of
- Any liability for any direct, indirect or
consequential loss or damage incurred by any user in connection with
our website or in connection with the use, inability to use, or
results of the use of our website and Services, any websites linked
to it and any materials posted on it, including, without limitation
any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
for any other loss or damage of any kind, however arising and
whether caused by tort (including negligence), breach of contract or
otherwise, even if foreseeable, provided that this condition shall not
prevent claims for loss of or damage to your tangible property or any
other claims for direct financial loss that are not excluded by any of
the categories set out above.
- death or personal injury arising from our
- fraudulent misrepresentation or
misrepresentation as to a fundamental matter; or
- any other liability which cannot be excluded or
limited under applicable law.
8.1 In order to use the service, you will be required to
register with Pharmica and to create a personal secure online
patient record. We reserve the right to suspend or terminate access at
any time if we believe that your continued use of our services will
prejudice others or us. By registering to use the service, you:
- a. confirm that the information you provide is accurate and
- b. agree to keep your username and password confidential and
to take reasonable steps to protect and not to share the login
details for your online patient record with anyone;
- c. must not create more than one account with Pharmica;
- and d. confirm that you are aged 18 or over.
9. Written Communication
Applicable laws require that some of the information or
communications we send to you should be in writing. When using our
site, you accept that communication with us will be mainly electronic.
We will contact you by e-mail or provide you with information by
posting notices on our website. For contractual purposes, you agree to
this electronic means of communication and you acknowledge that all
contracts, notices, information and other communications that we
provide to you electronically comply with any legal requirement that
such communications be in writing. This condition does not affect your
10. Viruses, hacking and other offences
10.1 You must not misuse our website by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is
malicious or technologically harmful.
10.2 You must not attempt to gain unauthorised access to our
site, the server on which our website is stored or any server,
computer or database connected to our site.
10.3 By breaching this clause 10, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such
breach to the relevant law enforcement authorities and we will
co-operate with those authorities by disclosing your identity to them.
In the event of such a breach, your right to use our website will
10.4 We will not be liable for any loss or damage caused by a
distributed denial-of-service attack, viruses or other technologically
harmful material that may infect your computer equipment, computer
programs, data or other proprietary material due to your use of our
site or to your downloading of any material posted on it, or on any
website linked to it.
11. Linking to our website
11.1 You may link to our home page, provided you do so in a way
that is fair and legal and does not damage our reputation or take
advantage of it in any way whatsoever, but you must not establish a
link in such a way as to suggest any form of association, approval or
endorsement on our part where none exists.
11.2 You must not establish a link from any website that is not
owned by you.
11.3 Our website must not be framed on any other website, nor
may you create a link to any part of our website other than the home
page. We reserve the right to withdraw linking permission without
11.4 If you wish to make any use of material on our website
other than that set out above, please address your request to email@example.com.
12. Links from our website
Where our website contains links to other websites and resources
provided by third parties, these links are provided for your
information only. We have no control over the contents of those
websites or resources, and accept no responsibility for them or for
any loss or damage that may arise from your use of them.
13. Jurisdiction and applicable law
13.1 The English courts will have exclusive jurisdiction over
any claim arising from, or related to, a visit to our website although
we retain the right to bring proceedings against you for breach of
these conditions in your country of residence or any other relevant
or in connection with them or their subject matter or formation
(including non-contractual disputes or claims) shall be governed by
and construed in accordance with the law of England and Wales.
14. Information about you and your visits to our website
14.2 By using our website, you consent to such processing and
you warrant that all data provided by you is accurate.
15. Entire Agreement
them constitute the whole agreement between us and supersede all
previous discussions, correspondence, negotiations, previous
arrangement, understanding or agreement between us relating to the use
of our website and the Services made available on it.
page. You are expected to check this page from time to time to take
notice of any changes we made, as they are binding on you. Some of the
provisions or notices published elsewhere on our website.
17. Your concerns
If you have any concerns about material which appears on our website
or concerns with regards to our Services, please contact firstname.lastname@example.org.